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FAQ's

FAQ's

TAX EXEMPT - You will be charged tax on your first purchase.  Add your tax exempt number to the Comments section with a request to make your future purchases tax exempt.  Your account will be changed on the back end so all future purchases are tax exempt.

PURCHASE ORDERS - We accept purchase orders from schools and businesses that have an account with us.  To use a purchase order, please select Purchase Order as your payment method at check out, then include your PO number in the comments section.

BACK ORDERS - We send all items that we have in stock as quickly as possible using UPS or USPS MAIL.  You will be notified within a few days if any item is on backorder.  We are able to fill backorders from a number of sources.   If the product is available through the vendor or one of our fulfillment houses, it usually will arrive within 7 to 14 days.  At which point the product will be shipped to you ASAP.   If it is not, we will do our best to communicate with you so you know what the status is.

SPECIAL ORDERS - For all “Special Orders” please allow 4-6 weeks for delivery. We are always glad to accommodate your special needs when possible.

FURNITURE - All furniture items are considered “Special Orders”.  They are also assessed additional freight fees regardless of whether or not you will pick it up, or have it shipped to you.  These fees can be determined prior to purchasing by calling our corporate office during normal business hours 8-5 Mountain Time.   If freight fees exceed those collected at checkout, we will contact you to pay the difference.

CREDIT TERMS - We are happy to service Schools, Districts, and any other Institutionally Authorized charge accounts on pre-approved applications only. To request an Application for Credit simply contact our Catalog Department at 1-800-348-8345 Ext. 105 or the Accounting Department at Ext. 102 for assistance. We look forward to serving you!

GUARANTEE - We guarantee customer satisfaction with every product we sell. Should you wish to return any item for any reason, you must contact our Catalog Department within 30 days and we will promptly replace, refund, or credit your account. Please note that special ordered furniture items will be accessed a 30% restocking fee if returned.

LAMINATING - We provide 24 inch wide 1.5 mil lamination for just $0.75 a linear foot.

MAPS - We carry a wide selection of state and city maps as well as world maps for travelers and missionaries. We also feature USGS Topo Maps of the United States, which are printed on durable water-proof paper. These specialized maps can be customized to your needs.

ORDERING - can be accomplished on this site, or by calling 1-800-348-8345, Ext. 105 to reach our Internet-Mail-Order-Catalog Department. Please call Monday-Friday, 9:00 a.m. to 3:00 p.m. Mountain Standard time.  If you leave a message someone will attempt to return your call promptly.

PRICING - We will make every effort to keep changes at a minimum, but prices posted are subject to change WITHOUT NOTICE based on manufacturers’ increases.

RETURNS - We want you to be happy with your order. If you wish to return an item, please provide an original receipt to any of our stores within 30 days of the purchase date. If you need to return an item and your order was placed on the internet or with the Catalog Department, please call our Catalog/Internet Department at 1-800-348-8345 extension 105 or email them at orders@uisupply.com  We assess a 30% restocking fee on all special ordered furniture items returned.

SHIPPING & HANDLING - We promptly process, pack, and ship your order UPS or USPS so you receive your merchandise as soon as possible. Please note that furniture items require special shipping fees and will be determined at the time of purchase. We are pleased to accept any size order. Contact our Catalog Department for more information on these rates or any other shipping inquiries.

SHORTAGES/DAMAGES - Report any shortages or damaged items to us within 15 days from the day your merchandise was received. Please call the location where your order originated. If your purchase was made online, please contact our Catalog/Internet Department at 1-800-348-8345 extension 105 or email them at orders@uisupply.com

 

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THE SCHOOL SUPPLY STORE AND TOY STORE PREFERED BY TEACHERS, PARENTS AND STUDENTS.